Refund Policy

Undelivered tasks and credit returns

When a generation task does not deliver, including generation failure or passing the delivery deadline, credits are returned when the task ends according to the original debit records. Returned credits keep the original credit lot's expiration date and first offset any account debt. If that lot has already expired, your available balance may not increase. A credit return is not a payment refund. If a task's status seems wrong, contact support with its task ID instead of submitting it again.

Payment refunds

Duplicate charges, payments not credited to the account, unused credits, and other payment disputes can be submitted for manual verification. Provide your account email, order ID, and an explanation. Never send a full card number, card security code, or payment credentials. Refund eligibility and amount depend on actual consumption, payment provider records, package conditions, and applicable consumer law. We do not promise that all consumed credits are refundable.

Processing and reconciliation

Approved payment refunds are processed through the original payment channel. The payment channel and financial institutions control when funds arrive. Related credits will be reclaimed or adjusted according to the ledger; reclaiming benefits that have already been used may create account debt. You can check paid and refunded amounts in your account's orders. If you initiated payment but the page still shows confirmation pending, check the order before paying again.

How to request help

Send support your order or task ID, sign-in email, and request using the contact details shown on this page. Requests are handled using verifiable transaction records. This policy does not limit withdrawal, refund, or other consumer rights granted by applicable law.